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Loxiia Imprint Logo
A black and white drawing of a headset with a microphone.
Free Shipping
Shipping to all rural communities*
No Set-up Fees
Loxiia Imptrint Logo
A black and white drawing of a headset with a microphone.

Customer Support

1-800-910-8022

FAQS

Got questions? We’ve got answers.


Artwork


  • What kind of artwork can I send? And, what if I don't have artwork?

    Don't worry. Send us what you have. Our professional art team will work with what you have to create exactly what you need. Don't have art? Just tell your Customer Care Rep what you're thinking of, and we’ll create it for you. 

  • Do you keep my art on file?

    Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!

  • Where do I send my artwork?

    Simply reply and attach it to your order confirmation e-mail and we'll take it from there. You can also e-mail it directly to your Customer Care Representative.


Shipping & Delivery


  • How fast will I get my order?

    Production times are listed for every item on the site. This is the number of business days it takes to print your item with a single colour imprint after you've approved your artwork. The number of days for delivery depends on the shipping method available. As part of the online order process, we show you the shipping charges. If you need an item faster than the production time shown or if you have any questions, contact us – we love a challenge and would be happy to help!

  • Can I split my order and ship to multiple locations?

    Sure! Just let your Customer Care Representative know (you'll get an e-mail from them shortly after you place your order!) and they'll be happy to assist.

  • Can I ship internationally?

    In many cases yes. It's best to work with our Customer Care team on this as each case is a bit different. Please contact us!


Payment


  • What type of payments do you accept?

    We accept checks and all major credit cards. Please allow extra time for this credit checking process. 

  • When do you charge my credit card? Do you require pre-payment?

    We 'authorize' your card once your order is ready to go into production. 

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